Privacy Policy

Last updated: 3 October 2026

1. Who we are

This website, digantaa.com, is operated by Vertika Agro Resorts Pvt Ltd ("Digantaa", "we", "us"), which operates Digantaa Resort, Vill Kaul, Dhanachuli, Mukteshwar, Uttarakhand 263136, India.

Registered office: 5-87 Bhotia Parao, Civil Lines, Nainital, Uttarakhand 263139 · GST: 05AAECV2704R1Z1.

This policy explains what personal data we collect through this website and when you stay with us, why we collect it, and the choices you have. It is written in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

2. Information we collect

Information you give us

Enquiry and booking forms — your name, email address, phone number, travel dates, number of guests, the type of stay or event you are interested in, and any message you write (for example dietary needs or a special occasion).
Wedding and event enquiries — the details above plus event date, guest count and budget range.
Newsletter — your email address.
During your stay — the details required for check-in, including government-issued photo identification as required by Indian law, and for foreign nationals, passport and visa details for the statutory Form C.
Calls, emails and WhatsApp messages you send to our team.

Information collected automatically

When you submit a form, we record the date and time and your IP address to help prevent spam and abuse.
Our web server keeps standard technical logs (such as IP address, browser type and pages requested) for security and maintenance.

3. How we use your information

To reply to your enquiry and to prepare quotes, proposals and reservations.
To manage your stay, including check-in, billing, and services you request.
To meet our legal obligations, such as guest registration, tax and accounting records.
To send you our newsletter and seasonal offers, if you subscribed. You can unsubscribe at any time.
To keep this website secure and to prevent spam and fraud.

We do not sell your personal data, and we do not use it for automated decision-making.

4. Cookies

This website uses one essential cookie: a session cookie that keeps forms secure (it protects against forged submissions) and shows you a confirmation after you send an enquiry. It is deleted when you close your browser.

We do not use advertising or tracking cookies on this website. If we add analytics in future, we will update this policy.

5. Third-party services

Some features of this website are provided by other companies, who may receive your IP address when the feature loads:

Google Fonts — to display the website's typefaces.
Google Maps — the map on our contact page.
WhatsApp — only if you choose to message us through a WhatsApp link.
Our web hosting and email providers — to run this website and deliver your enquiries to our team.

These providers process data under their own privacy policies.

We share personal data only when needed to look after you or when the law requires it — for example with service partners you ask us to book (such as transport or activity operators), with our payment and accounting providers, or with government authorities where required by law.

7. How long we keep it

We keep enquiry details for as long as needed to respond and follow up, and booking and guest-registration records for as long as Indian tax and hospitality regulations require. Newsletter details are kept until you unsubscribe.

8. How we protect it

We use reasonable technical and organisational measures to protect your data, including access controls on stored enquiries and secure handling of guest records. No method of transmission over the internet is completely secure, but we work to protect your information.

9. Your rights and choices

You can ask us to:

tell you what personal data we hold about you and give you a copy;
correct or update inaccurate data;
delete your data where we no longer need it or are not legally required to keep it;
stop sending you marketing emails (use the unsubscribe link or email us).

To make a request, email info@digantaa.com. We may need to verify your identity before acting on it.

10. Children

This website is not intended for children under 18, and we do not knowingly collect their personal data online. Details of children travelling with a parent or guardian are collected only as part of the family's booking.

11. Grievance officer & contact

If you have a question or complaint about how we handle your personal data, please contact our Grievance Officer:

Grievance Officer, Vertika Agro Resorts Pvt Ltd
5-87 Bhotia Parao, Civil Lines, Nainital, Uttarakhand 263139
Email: info@digantaa.com · Phone: +91 75795 15137

We aim to acknowledge complaints within 24 hours and resolve them within 30 days.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.